ok bazi Privacy Policy

Section 1

Information We Collect

ok bazi collects personal data through several channels: the account registration process, ongoing use of the platform, identity verification (KYC), payment transactions, and customer support interactions. Below is a structured overview of what we collect and why.

Account Registration Data

When you register an ok bazi account, we collect the following information:

Data Field	Purpose	Required?
Full legal name	Account identity and KYC verification	Yes
Date of birth	Age verification (18+ policy enforcement)	Yes
Email address	Account communications, security alerts	Yes
Mobile phone number	Two-factor authentication, payment linkage (bKash/Nagad)	Yes
Residential address	KY C verification and fraud prevention	Yes
Username / account ID	Platform login identifier	Yes
Password (hashed)	Account security — stored as a one-way cryptographic hash, never in plain text	Yes

Identity Verification (KYC) Documents

To comply with responsible gaming obligations and anti-money-laundering best practices, ok bazi may request the following documents at any point during your account's life cycle:

• Government-issued photo ID: National Identity Card (NID), passport, or driving licence
• Proof of residential address dated within three months (utility bill, bank statement, or official government correspondence)
• Proof of payment method ownership (screenshot or statement showing your name linked to the bKash, Nagad, Rocket, or Upay number used on your account)

KYC documents are stored securely in an encrypted document vault. Access is strictly limited to authorised compliance personnel within ok bazi. Documents are not shared with third parties except where required by law or by a payment processor to confirm transaction legitimacy.

Payment and Transaction Data

When you make deposits or request withdrawals, ok bazi records the following transaction data: payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank transfer), transaction reference number, amount in BDT (৳), timestamp (Bangladesh Standard Time, UTC+6), and transaction status. We do not store full card numbers or mobile banking PINs on our servers — these are handled directly by the payment processors involved.

Behavioural and Platform Usage Data

ok bazi automatically collects certain technical and behavioural data when you use the platform. This includes your IP address, device type and operating system, browser type and version, pages visited within the ok bazi site, games played and betting history, session duration and login timestamps, and approximate geolocation data (city/region level, derived from IP address). This data is used for platform security, responsible gaming monitoring, product improvement, and fraud detection.

Customer Support Communications

When you contact ok bazi's support team via live chat or email, we retain records of those communications. This includes the content of your messages, the date and time of contact, and any supporting documentation you share. These records are used to resolve your enquiry, train support staff, and improve our service quality.

Section 2

How We Use Your Data

ok bazi uses your personal data only for the purposes described at the time of collection and for the following clearly defined operational and legal purposes:

Account Operations

Your registration data is used to create and maintain your ok bazi account, authenticate your identity at login, enforce the one-account-per-player policy, and personalise your platform experience. Without this data, we cannot provide you with an account or the associated services.

Payment Processing

Transaction data is processed to complete your deposit and withdrawal requests, reconcile your account balance, detect and prevent fraudulent payment activity, and comply with anti-money-laundering obligations. ok bazi shares the minimum necessary payment data with our processing partners (bKash, Nagad, Rocket, Upay, and card networks) solely to complete your transactions.

Responsible Gaming Compliance

ok bazi uses behavioural data — including betting patterns, session frequency, and deposit history — to identify players who may be at risk of problem gambling. Where our responsible gaming systems flag a concern, we may proactively reach out to the player, apply temporary betting limits, or prompt the player to review our responsible gaming tools. This is an obligation we take seriously, not an optional service.

Security and Fraud Prevention

IP addresses, device fingerprints, and login patterns are analysed to detect unusual account activity, prevent unauthorised access, and identify multi-accounting or other fraudulent behaviour. Security-related processing is a legitimate operational necessity and cannot be opted out of while maintaining an active account.

Marketing Communications

With your consent at registration (or subsequently via account settings), ok bazi may send you promotional emails or SMS messages about bonuses, new games, cricket betting promotions, and seasonal offers relevant to the Bangladesh market. You may withdraw this consent at any time by updating your communication preferences in your account or by contacting our support team. Withdrawal of marketing consent does not affect your ability to use the platform.

Legal and Regulatory Obligations

ok bazi retains certain records — including transaction histories and KYC documents — to fulfil legal and regulatory obligations. Where we are required by law to disclose data to a competent authority, we will do so in accordance with applicable legal process. We will notify affected players where we are legally permitted to do so.

Section 3

Data Sharing & Disclosure

ok bazi does not sell, rent, lease, or otherwise trade your personal data to third parties for commercial gain. Data sharing is limited strictly to the categories described below, each of which is necessary to deliver our services or fulfil a legal obligation.

Payment Service Providers

To process your deposits and withdrawals, ok bazi shares the minimum necessary transaction information with our payment partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. These providers operate under their own privacy policies and are responsible for the data they process in connection with your payment transactions. ok bazi selects payment partners who maintain data security standards consistent with our own.

Game Content Providers

ok bazi's casino and slots library is powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data (such as a player ID and game session token) to deliver the game experience and maintain game integrity. Full personal details are not passed to game providers.

Technology and Infrastructure Partners

ok bazi uses cloud hosting, content delivery, and analytics infrastructure provided by trusted technology partners. These partners process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.

Legal Authorities

ok bazi may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are legally compelled to do so, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of a person, or fulfil an anti-money-laundering reporting obligation.

Business Transfers

In the event of a merger, acquisition, or sale of substantially all of ok bazi's business assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer in advance and informed of their rights regarding their data in that context.

Section 4

Cookies & Tracking Technologies

ok bazi uses cookies and similar browser-based storage technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit our site. They do not contain executable code and cannot install software on your device.

Types of Cookies We Use

Cookie Category	Purpose	Can Be Disabled?
Essential / Session	Maintain your login session, remember your language preference, and ensure the platform functions correctly during your visit. These are strictly necessary for the platform to operate.	No — required for core function
Security	Detect and prevent fraudulent sessions, bot traffic, and CSRF attacks. Linked to your session token and device fingerprint.	No — required for account protection
Analytics	Aggregate, anonymised data on page visits, session duration, and feature usage. Used to improve the ok bazi platform experience. No personal identifiers are included in analytics reports.	Yes — via browser settings
Preference	Remember your platform preferences such as odds format, favourite sports markets, and game category filters to personalise your experience on return visits.	Yes — via account settings

Managing Cookies

You can manage or delete cookies at any time through your browser settings. Please be aware that disabling essential cookies will impair the functionality of the ok bazi platform and may prevent you from logging in or placing bets. Instructions for managing cookies in common browsers are widely available in each browser's official help documentation.

ok bazi does not use advertising cookies or cross-site tracking technologies to serve targeted ads to you on third-party websites. Our cookie footprint is limited to what is operationally necessary for the platform itself.

Section 5

Data Retention

ok bazi retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any overriding legal or regulatory retention obligations. The following retention periods apply as a general guide:

Data Category	Retention Period	Basis
Account registration data	Duration of active account + 5 years after closure	Legal / AML obligation
KYC / identity documents	Duration of active account + 5 years after closure	Regulatory compliance
Transaction records	7 years from date of transaction	Financial record-keeping obligation
Betting and gaming history	5 years from date of activity	Dispute resolution, responsible gaming
Customer support communications	3 years from date of interaction	Quality assurance and dispute resolution
Marketing consent records	Until consent is withdrawn + 1 year	Proof of consent for compliance purposes
Analytics and behavioural data	13 months from collection (rolling)	Platform improvement; anonymised after 13 months

Upon expiry of the applicable retention period, ok bazi will securely delete or anonymise the relevant data. Data that has been anonymised — meaning it can no longer be linked back to any individual — may be retained indefinitely for aggregate statistical purposes.

Section 6

Your Privacy Rights

As an ok bazi player, you have a meaningful set of rights with respect to your personal data. ok bazi is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights below, please contact our support team via live chat or email at the address provided in Section 8 of this policy.

Right of Access

You have the right to request a copy of the personal data ok bazi holds about you. We will provide this in a structured, commonly used, machine-readable format. We aim to fulfil data access requests within thirty (30) days of receipt.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update many details — such as your email address or phone number — directly within your account settings. For changes to legal name or date of birth, supporting documentation may be required.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where you believe your data has been processed unlawfully. Please note that ok bazi cannot fulfil erasure requests where retention is required by law (for example, transaction records subject to a seven-year financial retention obligation).

Right to Restrict Processing

You may request that ok bazi restrict the processing of your data in certain circumstances — for example, while a rectification request is being assessed, or where you contest the lawfulness of our processing but do not yet wish your data to be deleted.

Right to Object to Marketing

You have an unconditional right to object to the use of your personal data for direct marketing purposes. Once you exercise this right, ok bazi will cease sending you promotional communications immediately. This right can be exercised via your account preferences or by contacting our support team directly.

Right to Data Portability

Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a portable format and to request that it be transmitted to another service provider where technically feasible.

Section 7

Data Security

ok bazi employs a multi-layered technical and organisational security framework to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The following measures are in place at all times:

Technical Safeguards

• 256-bit SSL/TLS Encryption: All data in transit between your device and ok bazi's servers is encrypted using industry-standard TLS 1.2 or higher. This applies to all platform pages, including login, deposit, and withdrawal flows.
• Encrypted Data at Rest: Sensitive data fields — including hashed passwords, KYC documents, and financial records — are encrypted at rest using AES-256 encryption on our server infrastructure.
• Two-Factor Authentication (2FA): ok bazi supports optional two-factor authentication for player logins. We strongly recommend enabling 2FA via your account security settings to add an additional layer of protection beyond your password.
• Firewalls and Intrusion Detection: Our platform is protected by enterprise-grade firewalls and continuous intrusion detection systems that monitor for unusual access patterns and potential attacks in real time.
• Regular Security Audits: ok bazi conducts periodic security reviews and vulnerability assessments of its platform infrastructure to identify and address potential weaknesses before they can be exploited.

Organisational Safeguards

• Access to personal data is restricted to authorised ok bazi personnel on a strict need-to-know basis. Staff with access to sensitive data undergo background checks and regular data privacy training.
• Third-party partners who process data on our behalf are vetted for data security compliance and are contractually bound to maintain confidentiality and implement appropriate security measures.
• ok bazi maintains an internal incident response procedure. In the event of a data breach that poses a risk to players, we will notify affected individuals and relevant authorities within the timeframe prescribed by applicable law.

Your Role in Account Security

While ok bazi takes extensive measures to protect your data, account security is a shared responsibility. You should use a strong, unique password for your ok bazi account, enable two-factor authentication, never share your login credentials with anyone, and contact ok bazi support immediately if you suspect your account has been compromised. ok bazi will never ask for your full password via email or live chat.

Section 8

Contact & Policy Updates

Contacting ok bazi About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a concern about how ok bazi handles your personal data, please contact our support team. Our privacy contact details are as follows:

Email: [email protected] (plain text — not a clickable link)

Live chat is available 24 hours a day, 7 days a week directly on the ok bazi platform. For privacy-specific enquiries, please indicate in your opening message that your query relates to data privacy so that it can be directed to the appropriate team member promptly.

ok bazi aims to acknowledge all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6) and to resolve them within 30 days. For requests that are complex or require access to archived records, we may request an extension and will inform you accordingly.

Updates to This Privacy Policy

ok bazi reviews this Privacy Policy periodically to ensure it remains accurate, current, and reflective of our data processing practices. When material changes are made — for example, if we begin processing a new category of personal data or change how we share data with third parties — we will notify registered players via email and/or a prominent notice on the platform at least fourteen (14) days before the updated policy takes effect.

For minor clarifications or administrative edits that do not affect your rights or our data processing practices in a meaningful way, we may update this policy without advance notice, but the "Last Updated" date shown at the top of this page will always reflect the most recent revision.

Your continued use of the ok bazi platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any changes to this policy, you should discontinue use of the platform and may request account closure by contacting our support team.