ok bazi Responsible Gaming

Section 1

Our Commitment to Safe Play

ok bazi was built specifically for Bangladeshi players — and with that comes a genuine responsibility to the communities we serve across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We believe that gambling, when approached thoughtfully, is a legitimate form of adult entertainment. However, we are equally clear-eyed about the fact that for a minority of players, gambling can become harmful.

Responsible gaming at ok bazi is not a compliance checkbox. It is a core operational principle that shapes how we design our platform, train our support staff, and respond when a player shows signs of distress. Our responsible gaming programme encompasses age verification, spending controls, self-exclusion tools, and direct access to professional support services — all available to every registered player at no cost.

We do not target vulnerable individuals with aggressive bonus offers. We do not make it deliberately difficult to access responsible gaming tools or to close an account. And we maintain a dedicated team whose sole responsibility is player welfare — separate from our commercial and marketing functions.

Section 2

Age Restriction & Verification

ok bazi operates a strict 18+ policy. Gambling is an adult activity, and we are committed to ensuring that no person under the age of 18 is able to open or use an ok bazi account. This is one of the most fundamental safeguards we operate, and it is non-negotiable.

How We Verify Age

At registration, all players are required to confirm that they are aged 18 or above. ok bazi then conducts a KYC (Know Your Customer) verification process that may include:

• Submission of a government-issued photo ID such as a National Identity Card (NID), passport, or driving licence confirming date of birth
• Submission of supporting address documentation where required
• Cross-referencing submitted details with the information provided at registration

If a player's age cannot be confirmed to our satisfaction, their account will be suspended pending document review. During this suspension period, no deposits, withdrawals, or bets can be placed.

Parental Controls

If you share a device or a home network with a minor, we strongly recommend installing parental control software on shared devices. Software such as Net Nanny, Qustodio, or similar tools can restrict access to gambling websites at the browser and network level, providing an additional layer of protection beyond ok bazi's own age gate. Never share your ok bazi login credentials with anyone, including family members.

Section 3

Deposit & Spending Limits

One of the most effective tools for keeping gambling enjoyable is deciding in advance how much you are willing to spend — and then having the platform enforce that decision automatically. ok bazi offers a comprehensive set of financial controls that put you firmly in charge of your spending.

Available Limit Types

Limits are denominated in Bangladeshi Taka (৳). You can set any amount you choose — there is no minimum required limit. Decreasing a limit (making it more restrictive) takes effect immediately. Increasing a limit is subject to a mandatory 7-day waiting period to prevent impulsive decisions made during a losing streak or an emotionally charged session.

How to Set a Limit

1. Log in to your ok bazi account and navigate to the Account Settings section.
2. Select the "Responsible Gaming" or "Player Safety" tab within account settings.
3. Choose the limit type you wish to set (deposit, loss, wager, or session time).
4. Enter the monetary amount in BDT (৳) or the time duration you wish to apply.
5. Select the period — daily, weekly, or monthly — and confirm your selection.
6. Your limit is applied immediately. You will receive an email confirmation to the address on your account.

Section 4

Time-Out & Cool-Off Features

Sometimes the most responsible decision is simply to step away for a while. ok bazi's time-out and cool-off tools are designed for players who want a structured break without committing to full self-exclusion. These are temporary measures and can be a very effective first step when you feel gambling is beginning to take up more time or money than you intended.

Session Time Alerts

You can configure ok bazi to display an on-screen notification after a set period of continuous play — for example, after 30 minutes, 1 hour, or 2 hours. This nudge reminds you to assess whether you want to continue or take a break. It does not force a logout but serves as a mindful interruption to continuous play.

Cool-Off Periods

A cool-off period is a temporary account suspension that you activate voluntarily. During a cool-off period, your ok bazi account is fully locked — you cannot log in, place bets, make deposits, or access any games. Available cool-off durations are:

• 24 hours — ideal after a frustrating session where you feel the urge to chase losses
• 48 hours — a weekend break to reset your perspective
• 7 days — a week-long pause to reflect on your gambling habits
• 30 days — a full calendar month away from the platform

Cool-off periods cannot be cancelled early once activated. This is intentional — it removes the temptation to lift the restriction during an impulsive moment. When the period expires, you will be notified by email and your account will reopen automatically unless you choose to extend the restriction.

Reality Checks

ok bazi's reality check feature displays a periodic pop-up summary showing how long you have been playing in the current session, your net win or loss position for the session, and the total amount deposited in the current day. This transparent, factual summary is designed to keep you grounded in the reality of your session rather than losing track of time and money in the flow of gameplay.

Section 5

Self-Exclusion Tools

Self-exclusion is the strongest player-protection tool available at ok bazi. It is intended for players who feel that gambling has become, or is at risk of becoming, a serious problem in their lives. When you self-exclude, your ok bazi account is suspended for the duration you choose — and during that period, our platform will actively prevent you from creating a new account or circumventing the exclusion.

Self-Exclusion Periods

How to Self-Exclude

1. Contact ok bazi support via live chat or email at [email protected] and state clearly that you wish to self-exclude.
2. Inform the support agent of the duration you require: 3 months, 6 months, 1 year, or permanent.
3. Your account will be suspended within 24 hours of your request being received — in most cases, immediately.
4. You will receive an email confirmation of your self-exclusion, including the start and end date (or confirmation of permanent status).
5. All marketing communications from ok bazi will be stopped immediately upon self-exclusion activation.
6. Any positive balance remaining in your account at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, etc.) within 5 business days.

Section 6

Recognising Problem Gambling

Problem gambling rarely announces itself clearly. It tends to develop gradually — and many people experiencing gambling-related harm are among the last to recognise it in themselves. The following warning signs are drawn from internationally recognised research on gambling disorder. If several of these apply to you or someone close to you, it may be time to seek support.

Experiencing one or two of these signs occasionally does not necessarily indicate a problem. However, if these patterns are persistent, if they are causing you distress, or if the people around you have expressed concern about your gambling, please take the next section seriously and reach out for support. There is no shame in asking for help — and doing so early is always better than waiting.

Section 7

Getting Help & Support

If you feel that gambling is becoming a problem for you, or if you are concerned about someone else's gambling, please do not hesitate to reach out. Support is available both through ok bazi directly and through independent organisations that specialise in gambling-related harm.

Contact ok bazi Support

Our player welfare team is available 24 hours a day, 7 days a week. If you want to discuss responsible gaming concerns — whether that is setting limits, taking a break, or requesting self-exclusion — you can reach us by:

• Live Chat: Available directly on the ok bazi platform, 24/7. This is the fastest way to speak with a support agent.
• Email: [email protected] (plain text — not a clickable link). We aim to respond to responsible gaming emails within 4 hours.

When contacting ok bazi about a responsible gaming concern, please mention this clearly at the start of your message so that your enquiry is directed to a dedicated welfare-trained team member rather than being handled as a standard customer service query.

Independent Support Organisations

ok bazi encourages any player experiencing gambling-related difficulties to seek independent professional support. The following types of organisations offer confidential guidance, counselling, and practical assistance to individuals and their families affected by problem gambling:

• National Mental Health Helplines: In Bangladesh, the Kaan Pete Roi helpline and the National Mental Health Institute (NIMH) in Dhaka provide confidential counselling services accessible to anyone experiencing emotional distress, including gambling-related anxiety or depression.
• Community and Family Counselling Centres: Many district hospitals and community health centres across Dhaka, Chittagong, Sylhet, and Khulna offer free or low-cost counselling services for behavioural health concerns.
• Gamblers Anonymous-Style Support Groups: Peer support networks modelled on Gamblers Anonymous principles exist in several major Bangladesh cities and online. These provide a non-judgmental community of people with lived experience of gambling harm.
• Financial Counselling: If gambling has caused financial difficulties, organisations offering free debt advice and financial counselling can help you develop a plan to manage and recover from financial losses.

ok bazi does not endorse or have a commercial relationship with any specific third-party support organisation. We encourage players to research local resources and choose the support that feels most accessible and appropriate for their individual situation.

Section 8

Protecting Minors

ok bazi has zero tolerance for underage gambling. Our platform is designed exclusively for adults aged 18 and above, and we operate multiple safeguards to prevent minors from accessing gambling services. However, we also recognise that technology alone cannot fully prevent underage access — and that parents and guardians play a critical role in this effort.

Responsibility of Account Holders

Every ok bazi account is registered to a single named adult. As the account holder, you are personally responsible for ensuring that your account is not accessed by any person under the age of 18, including children, younger siblings, or other minors who may use your device. Specifically:

• Never share your ok bazi username, password, or account PIN with any other person.
• Log out of your ok bazi account whenever you are not actively using it, particularly on shared or family devices.
• Do not allow minors to observe extended gambling sessions in a way that normalises or glamourises gambling behaviour.
• If you suspect that a minor has accessed your ok bazi account, contact our support team immediately. We will conduct a review and take appropriate action.

Parental Control Software

For households where minors have access to computers, tablets, or smartphones, parental control software provides an additional technical layer of protection. These tools can block access to gambling websites at the network or device level, independently of ok bazi's own access controls. Many of these tools are free or low-cost and are available for all major operating systems and mobile platforms.

Reporting Underage Access

If you have reason to believe that a minor is using an ok bazi account — whether your own or another person's — please report this to our support team immediately at [email protected]. Reports of suspected underage gambling are treated as the highest-priority responsible gaming matters and are escalated immediately to our compliance team. The account in question will be suspended pending investigation, and any funds involved will be handled in accordance with our Terms & Conditions.